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Elements and Performance Criteria

1. Clarify client requirements
   • Review information on client contact with company
   • Establish client needs and waste management requirements through appropriate questioning and discussion
   • Organise a site assessment to determine and clarify client requirements
2. Undertake site inspection
   • Establish types, volume and characteristics of waste
   • Conduct waste assessment to clarify client requirements
   • Confirm all details relating to access for the provision of waste management services
   • Determine client's existing waste management habits and processes from questioning and observation
   • Identify potential risks and hazards to waste management services provision
3. Determine waste management service
   • Design waste management service to meet client needs and be cost-effective
   • Offer service in accordance with company requirements and environmental, OHS and other relevant legislation
   • Provide client with accurate and understandable information on waste management issues in order to make an informed decision
   • Seek additional advice where doubt exists in relation to compliance with environmental, OHS and other relevant legislation
4. Document assessment as required
   • Document information on client requirements and service proposed, in accordance with company requirements
   • Provide information on service provision, legal requirements and company requirements to client
   • Provide client copy of assessment documentation
   • Update company records in accordance with company requirements

Required Skills

Refer to Evidence Guide

Evidence Required

Critical aspects of competency

Clarification of all client waste management service requirements

Thorough organisation of site assessment

Obtaining correct information from site assessment including identifying types volume and characteristics of waste and conducting waste assessment

Identification of client waste management habits

Identification of risks and hazards to waste management service provision

Correct determination of waste management service that meets client needs company and legislative requirements and is costeffective

Documents assessment

Knowledge needed to achieve the performance criteria

Knowledge and understanding are essential to apply this unit in the workplace to transfer the skills to other contexts and to deal with unplanned events The knowledge requirements for this unit are listed below

Waste management services

Basic requirements for service provision

Company pricing schedules

Company pricing policy and procedures

Proprietary issues

Company and client confidentiality requirements

Duty of care in provision of services

Relevant industry standards

OHS hierarchy of control

Specific skills needed to achieve the performance criteria

To achieve the performance criteria some complementary skills are required These are

communication including liaison customer service report writing consultation interpersonal listening questioning gaining feedback giving information

observation

analysis

numerical calculations including time measurements quantities

safe and efficient work practices

methodical organisation of work

time management

Resources required to assess this unit

The following resources should be available

roleplay

case studies

range of client requirements

access to site to determine service provision

company policy and procedures

Gaining evidence to assess this unit

For valid and reliable assessment of this unit the competency should be demonstrated over a period of time and be observed by the assessor or assessment team working together to conduct the assessment The competency is to be demonstrated in a range of situations which may include customerworkplace interruptions and involvement in related activities normally experienced in the workplace

Evidence of competency is best obtained by observing activities in the field and reviewing the determination of waste management requirements If this is not practicable observations in realistic simulated environments may be substituted

Consistency in performance

Assessment requires that strategies meet the objectives of clients and comply with industry expectations in the particular client environment If the environment is narrowly defined or is not representative of industry needs it will be necessary to assess the unit within a variety of waste management environments or different client needs to assess competency in the determination of waste management services

Oral questioning or written assessment and hypothetical situations scenarios may be used to assess underpinning knowledge In assessment situations where the candidate is offered a preference between oral questioning and written audit questions are to be identical

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors team leaders or specialist training staff

Note All practical demonstrations must adhere to the safety and environmental regulations relevant to each state or territory

Key competency levels

There are a number of processes that are learnt throughout work and life that are required in all jobs They are fundamental processes and generally transferable to other work functions Some of these are covered by the key competencies although others may be added

Information below highlights how these processes are applied in this competency standard

	Perform the process			Perform and administer the process		Perform administer and design the process
How can communication of ideas and information be applied						Communicate clearly and effectively with relevant personnel and clients about the determination of waste management services available
How can information be collected analysed and organised						Gather information from a number of sources including job requirements manufacturers specifications and company requirements to determine waste management services
How are activities planned and organised						Plan and organise activities to cover all aspects of waste management service in accordance with company requirements and relevant legislation
How can teamwork be applied						Work cooperatively with colleagues and clients to determine waste management services
How can the use of mathematical ideas and techniques be applied						Conduct and document appropriate mathematical calculations to determine waste management services
How can problemsolving skills be applied						Apply solutions to possibly problems that may arise throughout the waste management process
How can the use of technology be applied						Apply technological principles and demonstrate physical skills to use appropriate equipment

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Range Statement

The range statement links the required knowledge and organisational and technical requirements to the workplace context. It describes any contextual variables that will be used or encountered when applying the competency in work situations. It allows for different work practices and work and knowledge requirements as well as for differences between organisations and workplaces. The following variables may be present for this particular unit.

Assessment documentation includes but is not limited to company activity records, detailed quotation and written report.

Assessment methods include discussion with client, review of past service records and visual inspection.

Client/company includes all forms of business enterprises in this context including government agencies, local governments/councils, private and public companies and residents/ratepayers.

Company requirements are found in insurance policy, job sheets, policy and procedures documents, training materials, verbal or written instructions and work procedures.

Cost-effective implies a balance between affordable by the client, achieve effective solution and enable profit to be achieved by operator.

Manufacturers' specifications and safety data include equipment specifications and operator manuals.

Performance of this unit is carried out in accordance with relevant requirements of the following:

Australian Standards

environmental regulations

legislative requirements

manufacturers' specifications

organisational procedures

relevant state/territory regulations.

Relevant legislation and codes cover state and federal:

dangerous goods

duty of care

industry codes of conduct

occupational health and safety legislation

Australian Standards

environmental protection legislation.

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